Refund Policy

Return Authorization Steps

Customers dealing with scrubdaddycove should understand that authorization includes a merchant-funded label or equivalent free return arrangement; as a related safeguard, a parcel should not be mailed before the store provides written authorization; as a related safeguard, customers should first contact support@scrubdaddycove.shop or 870-318-1288.

Your 30-Day Choice

Under this policy at scrubdaddycove, an exchange may be requested during that same 30-day period; additionally, the voluntary return window remains open for 30 days following receipt.

No Restocking Fee

scrubdaddycove applies the following customer standard: customers are not charged a restocking or return-processing fee for an approved request.

Approval and Original-Payment Refunds

The documented approach of scrubdaddycove is as follows: posting by the customer's financial institution can take additional time; an approved refund goes back to the original payment method in 5-10 business days; for completeness, an authorized return is reviewed after receipt.

Cancellation Before Shipment

For transparency, scrubdaddycove records that a customer may ask to cancel before the order ships; where relevant, a shipped order moves to the rules stated in the Refund Policy.

Who Pays Return Shipping

For practical purposes when ordering from scrubdaddycove, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; at the same time, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Limited Return Exclusions

For transparency, scrubdaddycove records that customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; where relevant, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Authorized Return Address

In administering this policy, scrubdaddycove confirms that customers should use another facility only if written authorization identifies it; for completeness, the default return address is 1102 Saint Andrews Dr, Cle Elum, Washington, 98922, United States.

Store Identity and Return Address

To state the position of scrubdaddycove precisely, the responsible brand and store name is scrubdaddycove; additionally, customer correspondence may be sent to support@scrubdaddycove.shop; at the same time, customers may also call 870-318-1288; as a related safeguard, the physical business address and default return address is 1102 Saint Andrews Dr, Cle Elum, Washington, 98922, United States.

No Restocking Fee

No restocking fee is charged for an approved return or exchange. The merchant provides a free prepaid return label for every approved return or exchange. The same merchant-paid process applies to damaged, defective, incorrect, incomplete, or missing products.